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      <field key="100" subkey="">$$L000005256$$aWillis, Mark R.</field>
      <field key="200" subkey="b">$$L000002779$$aAmerican Library Association</field>
      <field key="331" subkey="">Dealing with difficult people in the library</field>
      <field key="359" subkey="">Mark R. Willis</field>
      <field key="410" subkey="">Chicago ; London</field>
      <field key="412" subkey="">American Library Association</field>
      <field key="425" subkey="a">1999</field>
      <field key="433" subkey="">ix,195p.</field>
      <field key="435" subkey="">23cm.</field>
      <field key="501" subkey="">Includes bibliographical references and index</field>
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      <field key="740" subkey="s">Libraries and readers</field>
      <field key="740" subkey="s">Communication in library science</field>
      <field key="740" subkey="s">Public libraries</field>
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